Manufacturing Marketing Buyer Personas

[dot_recommends] May 24, 2022 Manufacturing Marketing Strategy

3-Step Process to Getting to Know Your Buyers for More Effective Online Content

 

4 most common manufacturing buyers are procurement managers, design engineers, MRO manager, and the R&D team

 

Manufacturing marketing buyer personas commonly hold one of four titles: Procurement Manager, Design Engineer, Maintenance, Repair, & Operations (MRO) Manager, or the R&D Team. In this blog post, I take you way beyond the position titles to get to know your buyers. When you know your buyers, your marketing content will grab their attention and keep them engaged from lead to sale!

When developing personas for your company’s buyers, consider the priorities, pain points, and information needs for each title. Who do they turn to for advice? How do they make buying decisions? What part of purchasing is their job and what part others?

To help you answer these broader questions, I put together a checklist:

Questions to Ask Yourself About Manufacturing Buyers

Beyond their job titles, you need to know six other things before you develop a marketing message for a buyer.  The answers to these questions form the foundation of your buyer personas. Write down the answers to each question as it relates to your business, and you will have a strong start to persona development.

  • 1. How does their company compare to your ideal customer in terms of industry, size, location, and other factors? Write a company description for each persona.
  • 2. What motivates each buyer persona?
    • What motivates the procurement manager?
    • How does that compare to what motivates the design engineer?
    • Continue on with asking and answering the question about what motivates each buyer type.
  • 3. What objections are they likely to have when it comes to making a purchase?
    • Do they lack confidence, knowledge, or resources?
    • What fears might be raised as they consider partnering with your company?
    • What would prove your credibility to buyers?
  • 4. What jobs or main tasks are they trying to accomplish?
    • When you make it easier for buyers to get their jobs done, they spend more time on your website and are more likely to choose you.
  • 5. Who influences them in their selection of a manufacturer?
    • Executive management?
    • Peers?
    • Thought leaders on social media?
  • 6. What are their challenges or pain points?
    • What problems can you solve for them?
    • How will you solve their problems?
    • Have you told them you can solve their problems?

 

Now that you have gathered the answers to these questions, you’re ready to build buyer personas for your company. Below are three steps to building manufacturing buyer personas:

Free Step-by-Step Guide to Building Buyer Personas & Acting on Them

 

 

  • Step 3 – Based on the above, draft messaging that will answer your prospect’s questions and help them do their job at each stage of a buying cycle.  Use the buyer personas to start a content plan. Here’s one thought process on developing a content plan.

 

This approach to developing manufacturing marketing buyer personas will position you as a trusted advisor to your prospect. They will notice that you seem to understand them and their needs.

People Buy from People so Get to Know Your Buyers

Since people buy from people, it’s valuable to get to know your buyers as real people, too. Host events for current customers or attend community events where you can get to know them better.

Trade show booth conversations also contain great data on your buyers’ priorities and pain points. Create a means to capture notes of those conversations right after each one and mine them to enrich your personas over time.

Build better manufacturing marketing buyer personas with some preparation, reflection, and data collection. Take the mystery out of knowing your prospects so you can wow them with the content on your website and social media platforms!

What ways have you found helpful for creating buyer personas?

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With over two decades of experience, Parin leads an expert demand-generation agency, StratMg, that helps industrial manufacturing clients achieve unambiguous and quantified organic sales growth across the US, EMEA & APAC.

Parin has built & positioned StratMg to be a value-added marketing services provider that strives to create a culture of quantified sales-driven marketing initiatives leading to sustained business growth through channel management, diversification, new customer acquisition and retention strategies and tactical execution.

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