Concerned about customers moving to other suppliers due to supply chain disruptions? You’re not alone. Safeguarding manufacturing customer relationships has become a top concern for many of our partner companies.
Analysts predict that that supply chain challenges will continue into 2022. The recent steps to open some ports 24/7 will only affect 5% of containers. That means 95% of containers remain mired in a complex global traffic jam.
Trust has tremendous value for customers. Here’s a three-prong approach I’ve seen companies employ to build and maintain trust:
This tip is about making sure customers know that they can still trust you to be forthright. Get ahead of anticipated problems. Complete transparency works best.
While you’re getting ahead of the problem, identify alternative suppliers. Come to your customer with a reliable connection when you can’t deliver what they need. This way you position yourself as a trusted advisor.
This relationship tip is probably something you’re already doing. But it’s worth mentioning here: Don’t wait for a transaction to reach out to customers. Stay in touch. Check in on how they are doing, especially now.
Safeguarding your manufacturing customer relationships relies on maintaining trust. Avoid the temptation to go into silent mode until the threat passes. We’re all under stress right now. Open the channels of communication and get through the supply chain storm with your customers.