For manufacturers, customer retention matters as much or more than lead generation. Often marketers talk about using content marketing to generate and nurture new leads. But companies can also use website content strategies for customer retention.
Looking for ideas on how to stay connected with customers during in today’s highly competitive manufacturing market? This post is for you.
Today, I will focus on website content. Wednesday’s post will delve into using social media to nurture customer relationships.
With capacity and lead times stressing even the best customer relationships, now may be the time to focus on content strategy. Also, investments in customer retention content will continue to deliver ROI long after supply chains smooth out again.
“The bottom line: increasing customer retention rates by 5% increases profits by 25% to 95%.”
We’ve talked about the impact of video marketing. With the increased focus on customer retention, many companies are deciding to allocate resources to video projects.
Effective videos make an emotional connection with customers. The best video content centers around the benefits of partnering with your company as a supplier of choice.
Consider these ideas to get you started:
I’ll talk more about using social media to support customer retention on Wednesday.
Until then, I invite you to get in touch on Twitter or LinkedIn. Or contact us if you’d like to talk.
–parin
Managing Partner
With over two decades of experience, Parin leads an expert demand-generation agency, StratMg, that helps industrial manufacturing clients achieve unambiguous and quantified organic sales growth across the US, EMEA & APAC.
Parin has built & positioned StratMg to be a value-added marketing services provider that strives to create a culture of quantified sales-driven marketing initiatives leading to sustained business growth through channel management, diversification, new customer acquisition and retention strategies and tactical execution.
